Shipping Policies

We use a range of available services from the following carriers: USPS, UPS, FedEx and DHL. If you require a specific shipping carrier or service we will be happy to accommodate. To avoid processing delays please contact our support team prior to placing your order. All shipments originate from our warehouse located in Dallas, TX.

Shipping Method Definitions

Business days are Monday-Friday; Saturday and Sunday are not included in shipping days. Actual shipping times depend on the carrier, service selected and your location in relation to Dallas, TX. Please see the section on international shipping for additional details.

Domestic Shipping Methods:

Delivery typically in three to five business days after an order has shipped.
Three Day
Delivery typically in three business days after an order has shipped.
Two Day
Delivery typically in two business days after an order has shipped.
Next Day
Delivery typically in one business day after an order has shipped.

International Shipping Methods:

Delivery typically in seven to fourteen business days after an order has shipped.
Delivery typically in three to seven business days after an order has shipped.

International Shipping

All international orders will ship from our warehouse only and may require additional processing time. Any import duties, taxes or fees are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a "gift" or with altered prices. Tires, hazardous, and some oversize items cannot be shipped internationally. Oversize items are handled on a case-by-case basis and are dependent on the item and carrier restrictions for the destination.

Split Shipments

If there is a backorder or special order and you would like to split the order into multiple shipments we are happy to accommodate, but you will be responsible for any additional shipping charges. Contact our support team to get additional shipping quotes.

Loss and Damage Insurance

We fully insure all shipments that leave our warehouse against loss or damage. Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Claims are handled through the shipping carrier (USPS, UPS, FedEx or DHL). We will assist our customers in these claims. This process can take several weeks or more to complete so be patient.

Tracking Numbers

When we ship your order we will email you confirmation and a tracking number when available. The level of tracking varies per carrier and shipping service. Please understand that we have no control over this. If you require detailed tracking we suggest the following carriers: UPS, FedEx or DHL as USPS often has infrequent updates and some services offer no tracking at all. Contact our support team prior to placing your order if you require a specific service.